1.
Choose your product
Send us your logo, concept, or product requirement — even a rough idea works. Our team reviews your needs and recommends the best products, materials, and customization techniques for your brand.
FAQ
🧩 General FAQs
1. What types of products can I personalize?
You can customize apparel, bottles, bags, backpacks, office stationery, tech accessories, and more. We also offer tailored packaging and gift sets for corporate and personal occasions.
2. How do I place a customization order?
Simply select your product, upload your logo or design, and choose your preferred customization method (printing, embroidery, engraving, etc.). Our design team reviews and confirms before production.
3. What file formats do you accept for artwork?
We accept high‑resolution files in .AI, .EPS, .PDF, .PNG, and .JPG formats. Vector files are preferred for best print quality.
4. Can I see a sample before full production?
Yes. We provide digital mockups and physical samples upon request for bulk or corporate orders.
5. What is the minimum order quantity (MOQ)?
MOQs vary by product category — typically starting from 10 to 50 units for apparel and 25 units for accessories.
⚙️ Customization & Technology
6. What printing methods do you use?
We offer DTF, DTG, UV printing, sublimation, embroidery, engraving, and heat‑press — ensuring premium results across all materials.
7. Can I mix different customization techniques?
Absolutely. You can combine embroidery with printing or engraving for multi‑texture branding.
8. Do you offer design assistance?
Yes. Our in‑house designers help refine your artwork, adjust layouts, and ensure your branding looks perfect on every product.
🚚 Delivery & Fulfillment
9. How long does production take?
Standard turnaround is 5–10 business days, depending on order size and complexity. Express options are available for urgent projects.
10. Do you deliver across the UAE and GCC?
Yes. We offer nationwide and GCC delivery, including multi‑location drops for corporate clients.
11. Can I track my order?
Once your order ships, you’ll receive tracking details via email or WhatsApp.
💳 Payment & Support
12. What payment methods do you accept?
We accept bank transfers, credit cards, and corporate invoicing for registered business clients.
13. What if I need help after placing my order?
Our support team and dedicated account managers are available to assist with updates, changes, or post‑delivery queries.
🌍 Corporate & Private Label
14. Do you offer private label manufacturing?
Yes. We help brands create their own product lines with full confidentiality, from design to packaging.
15. Can Magmerch handle bulk corporate gifting?
Definitely. We specialize in bulk orders for events, employee onboarding, and promotional campaigns across industries like IT, banking, hospitality, and FMCG.
